Canadian airlines will be billed $790 per customer complaint resolved, transportation agency proposes

https://www.theglobeandmail.com/business/article-airlines-will-be-billed-790-per-customer-complaint-resolved-in/

1 Comment

  1. Makes sense. Airlines will just fight every complaint for every last penny if there is no cost to doing so, in hopes of dissuading anyone from trying it at all.