Publibike subscription migration not possible

First they limit the password length now this. They offer me to buy the same abo again or I can’t use their service in my town.

Here is the translation:

"Best thanks for your contact.
Unfortunately, we have to inform you that a migration of your current subscription is not possible.
However, we would like to inform you that you can purchase a new subscription at a discounted price of CHF 20, while keeping the advantageous conditions you already have.
To receive the new subscription, simply visit our website and select the desired subscription. During the purchase process, please enter your employee promo code to activate your Businessbike subscription.
We are aware that this situation can be frustrating, and thank you for your understanding. You can also send us your feedback on the network harmonization in Fribourg to feedback@Publibike.ch.
We apologize for the inconvenience and thank you for your understanding.
We wish you a nice day."

Let me know if you need any further assistance!