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    In the event of a flight cancellation, passengers are generally entitled to compensation. Swiss does not care. They pay one passenger the money owed, but not a passenger on the same flight.
    Switzerland

    In the event of a flight cancellation, passengers are generally entitled to compensation. Swiss does not care. They pay one passenger the money owed, but not a passenger on the same flight.


    In the event of a flight cancellation, passengers are generally entitled to compensation. Swiss does not care. They pay one passenger the money owed, but not a passenger on the same flight.

    https://www.srf.ch/sendungen/kassensturz-espresso/kassensturz/kein-flug-kein-geld-zurueck-die-swiss-versucht-den-gast-abzuwimmeln

    Posted by BezugssystemCH1903

    View 4 Comments

    4 Comments

    1. BezugssystemCH1903 on

      >Following the enquiry by “Kassensturz”, there is now movement in the HĂĽrlimann case: Swiss apologises in its statement and writes that there was an internal communication problem. Mrs HĂĽrlimann will of course receive her money. And very importantly: all other passengers on flight __LX1270 from 1 December 2023__ to Copenhagen are also entitled to compensation.

      Link to the request form

      https://www.swiss.com/ch/de/customer-support/contact-us/application-for-compensation-in-the-event-of-flight-irregularities

    2. Inexpressible on

      Yeah its always a “Communication Problem” until there’s an uproar in some form of Media. Same with SBB, Coop, Migros etc.

    3. Nice-Mess5029 on

      I never fly with Lufthansa because I’m still waiting for my money back from a 2017 flight.

    4. Grey-Kangaroo on

      Just to be clear, all airlines do this (not only Swiss) and they don’t automatically pay compensation for delays or cancellations.

      They often offer vouchers, but you shouldn’t accept them.

      Compensation (in Europe) ranges from 300 to 600 Euros per person, depending on the distance and time of delay, not including indirect costs such as food and accommodation.

      Often the companies will tell you it’s not their fault (cas de force majeure) but take them to court and they’ll pay like magic the day before the trial.

      I have a relative whose hobby is to sue airlines, and every time it’s the same circus.

      He makes his claim, the company says it’s not their fault and they even stop answering his emails.

      He files a complaint and the day before the trial, the company magically gives in and pays the required amount… it’s impressive to watch. There are a few exceptions where he had to mandate a bailiff to seize the money after the conviction.

      I had a flight cancelled in 2016 with SATA and we earned 2,400 Euros (4 persons) at the end, claim your rights !

      If you don’t have the patience, there are companies that will do the legwork for you for a fee.