GO, a provider of quad-play services in Malta, has signed a new agreement to increase its investment in Elisa Polystar’s network monitoring and analytics solutions. GO has long benefitted from insights provided by Elisa Polystar’s OSIX monitoring platform and the KALIX Roaming Analytics portal. Now, GO has affirmed its commitment to KALIX by adding the Network Analytics portal to the existing deployment.
KALIX provides a unique, unified 360-degree view of networks, customers, and service performance in real time, backed by AI to deliver unparalleled insights into perceived service quality and customer experience. This accelerates problem resolution and troubleshooting, and predictive capabilities allow new issues to be detected before they negatively impact customer experience.
This view is delivered via portals optimized for different users and roles in the operator organization. The Network Analytics portal allows users outside the core assurance team to access insights, enabling more stakeholders to leverage objective information to boost overall performance and democratizing data analytics to support transformation activities.
The addition of the Network Analytics portal will support GO’s continuing investments in its network, as it enhances 5G coverage and service support. In addition to this new investment, GO has also extended its contract for OSIX monitoring by a further five years. OSIX supports more than 400 protocols and interfaces, providing deep-dive capabilities to allow users to proactively manage network and service quality and prevent network degradation.
Geoffrey Cauchi, Senior Manager, Networks, GO
KALIX is proving its value to our decision-making process; thanks to the rich insights it provides to our teams. With the new Network Analytics portal, people across the organization are able to access performance insights that shape decisions which ultimately improve the overall customer experience, across all our services, seamlessly. The Network Analysis Portal is helping us to proactively monitor and troubleshoot our networks more effectively, with minimal disruption to our customers, while unlocking new KPIs that will help us live our purpose of driving a digital Malta, where no one is left behind.
Thomas Nilsson, Chief Product Officer, Elisa Polystar
Our solutions help our customers to secure independent real-time actionable insights and allow any user to quickly and easily discover relevant, objective information. We’re delighted that GO has extended its relationship with our solutions and look forward to helping them to deliver superior experiences for its market-leading services.