Headphones explode in a Samsung user’s ear

A Samsung Earbuds FE user’s earbuds burst in his ear and he could not get the necessary support from Samsung. I wanted to share this issue that I saw on Twitter with you. Maybe we can help this friend.

User’s comments:

Hello dear Samsung users, yes you read the title correctly. I am a 24 year old student brother living in Adana. One day I wanted to go and get my headphones from Samsung because I had a Samsung S24 Ultra phone. I didn’t even put it on charge once and the box came with about 36 charges. When my girlfriend borrowed it from me and put it on, the headphones burst in her ear and she suffered permanent hearing loss. We have a doctor’s report about this situation. When we contacted Samsung, a gentleman named İbrahim Bey told us to take it to Adana Cemalpaşa Samsung service and I did. They were shocked when they saw the headphones and apologized but the incident ended there. When they called two days later, they said in the report that the headphones did not burst and were only deformed and Samsung responded with something like “We will give you another one out of good faith, if you don’t want it, apply to your legal rights, we are not interested” and I have been dealing with this situation for months. We have everything such as the invoice, the date it exploded, before the explosion, after the explosion, the doctor’s report stating hearing loss due to the exploding headphone. I am attaching the pictures of the headphone, I urgently need help regarding this situation.

Sources: https:// r2.community.samsung.com/t5/Audio-Video/Earbuds-FE-kulakta-patladı/td-p/17067146?src=ShareByUserCM