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    Order canceled by Galaxus saying article is sold out but it is actually in stock!
    Switzerland

    Order canceled by Galaxus saying article is sold out but it is actually in stock!


    Two weeks ago I bought an article on Galaxus with a 35% discount and got the purchase confirmation by email.
    A few days ago I get this email saying the article is sold out and they have to cancel my order. I then realized i bought it through a reseller…
    The best part is that the article is actually in stock at Galaxus! 😤 Obviously with no discount.

    I don’t care who is going to send me the article, I bought it from Galaxus and expect Galaxus to deliver the article.

    Are very legally obliged to still send me the article?

    https://i.redd.it/wy5oktpqmmod1.jpeg

    Posted by johnleetender

    View 1 Comment

    1 Comment

    1. ben_howler on

      Hmm, if I were you, I would have a look at Galaxus’ “AGB” They may write things like:
      > Tritt nach einer Bestellung bzw. dem Vertragsabschluss gemäss Ziffer 3 eine (Teil-) Lieferunmöglichkeit (auflösende Bedingung) ein, wird die Kundschaft umgehend per E-Mail informiert. Falls die Kundschaft bereits bezahlt hat, wird ihr dieser Betrag zurückerstattet. Ist noch keine Zahlung erfolgt, wird die Kundschaft von der Zahlungspflicht befreit. Weitere Ansprüche wegen Lieferverzug oder Ausfall der Lieferung sind ausgeschlossen.

      ..or similar. That would mean, you’re SOL, because you accepted them. Best you check their website.