SWISS and Lufthansa among Europe’s worst for punctuality

https://www.swissinfo.ch/eng/multinational-companies/punctuality-swiss-and-lufthansa-among-europes-dunces-this-summer/87536552

Posted by mattyx

12 Comments

  1. No shit.

    SWISS is one of the worst airlines with worst customer service by a mile, especially on transatlantic flights.

  2. National airlines are always the worst cause they keep getting bailed out.

    Privatize the profits, socialize the losses.

  3. The quality of Swiss has been terrible for the past few years now (as someone who took a lot of flights for work). Both in terms of functionality but also the actual service.

    I consider them budget now and refuse to pay one rappen more over anyone else.

  4. to be fair, I don’t really understand the fixation on punctuality. If you calculate your arrival to the minute it seems your problem. Similarly to driving long distances, you cannot plan your arrival to the minute, this is in todays world with dense traffic (road, train, air) simply out of reach.

    Flight cancelation that seems planned is an issue, and their non-response to customer claim seems more important. However, maybe I have been lucky, but flights delay, cancelation, lost bags, destroyed bags always ended with expenses paid. Hotel nights, food, new bag were not a problem fortunately.

    I see the cycle of budget prices and cost cutting-response the big problem: yes it’s awesome to complain about less seat space, more restrictions etc, on the other hand we are happy to fly somewhere for a super low price. As long as airlines can fill their planes, they will continue that path. Not sure why we expect to fly to barcelona for 90chf and expect business class space and service.

  5. underappreciatedduck on

    I’m not surprised to see this, and I genuinely believe this has a lot to do with Zurich becoming a layover hub for Lufthansa. Flew to Birmingham just last week, we had it scheduled for 7:30am. Two connecting flights that we had to wait for – we arrived an hour late.

    These are the first flights in the morning and they are already late – from there its just chain reaction.

  6. Yep it’s not good – overall I still prefer direct flights so I am bit tied. The new planes were quiet nice the ones a emabrassing catastrophy.

    I rather wonder if the problem is the dependency on Lufthansa.

  7. Honestly out of all the in and outbound flights I took from ZRH in my life, 90% haven‘t departed or arrived on time.

  8. thats what you get for selling swissair to lufthansa and establishing a deutsche bahn – swiss – lufthansa executive pipeline

  9. Well, Swiss is not great, but, from personal experience, I’d definitely expect EasyJet to win the worst-for-punctuality prize.