Good for them. Low pay, bad conditions the whole sector is ripe for unionised workers.
Outside-Rock-4095 on
Good call centre work is extremely damaging to one’s mental health. Even wearing the headset for 7 hours minimum is very bad for your ears.
Call centre work can erode your sense of self, soul crushing work
Puzzleheaded-Falcon6 on
I hope it goes well for them and their demands are met or at least they can find some common middle ground. The issues they’ve explained are across the board in alot of corporations now. It’s becoming a common problem.
AllezLesPrimrose on
I work at a company who uses Abtran for some of its customer service. Everything has been geared towards limiting how many times a customer needs to contact a human to do something and every third monthly update will tout some sort of cost saving related to new app functionality, which is code for us provisioning less and less customer support staff.
A third party like Abtran is absolutely going to be feeling the raw edge of that and will be seeing a lot of their margins being ate away at. So they’re doubling down on the one side of the equation that they can control, their own underpaid staff.
A lot of these CS jobs are going to be the first thing AI replaces so even though I am always on the side of the employee in these disputes I don’t know how much leverage they have given the roles are something the company sees as very replaceable to begin with. They’ll find a way to screw over their staff somehow even if concessions are forced by the union and mediation.
6 Comments
[Link to the union survey.](https://www.union.ie/abtran-survey-results/)
Good for them. Low pay, bad conditions the whole sector is ripe for unionised workers.
Good call centre work is extremely damaging to one’s mental health. Even wearing the headset for 7 hours minimum is very bad for your ears.
Call centre work can erode your sense of self, soul crushing work
I hope it goes well for them and their demands are met or at least they can find some common middle ground. The issues they’ve explained are across the board in alot of corporations now. It’s becoming a common problem.
I work at a company who uses Abtran for some of its customer service. Everything has been geared towards limiting how many times a customer needs to contact a human to do something and every third monthly update will tout some sort of cost saving related to new app functionality, which is code for us provisioning less and less customer support staff.
A third party like Abtran is absolutely going to be feeling the raw edge of that and will be seeing a lot of their margins being ate away at. So they’re doubling down on the one side of the equation that they can control, their own underpaid staff.
A lot of these CS jobs are going to be the first thing AI replaces so even though I am always on the side of the employee in these disputes I don’t know how much leverage they have given the roles are something the company sees as very replaceable to begin with. They’ll find a way to screw over their staff somehow even if concessions are forced by the union and mediation.
Scabtran