Rimi – Return of damaged products The post includes a screenshot of the letter with a detailed description of the event, a reply, checks, a personal offer in the Rimi app the day after the return. Do you think this answer should be considered acceptable?

Lihtsamaks lugemiseks:
Dear Rimi!I want to apologize right away for writing in English. I am learning Estonian, but my Estonian is not yet good enough to describe what I want to describe.
So that you better understand the situation, I will probably start with the fact that I have a group of diseases, the amount of which was enough to assign me a disability group in my country. One of these diseases is celiac disease. In short, it is a genetic autoimmune disease that manifests itself most seriously when even a small amount of gluten enters the body.The effects, such as acute abdominal pain, dehydration, skin rashes, itching, etc., can last for months.
If you look at my purchase history, you will see that I only buy products labeled “gluten-free” and those that have been determined to be gluten-free based on tests by independent laboratories commissioned by the celiac community.
Yesterday around 18:00 in your store “Mustamäe keskus Rimi hyper” I used the app to view personal offers. One of the offers was “Atlantika” surimi sticks, which are labeled gluten-free. After seeing this offer, I decided to take advantage of it and prepare the so-called “surimi stick salad”. Yes, I know that many consider it as a crime against taste, but I like it. So, I also bought corn and eggs from your shop.I got home, put one pack of surimi in the freezer, the other in the fridge. After a while, I boiled the eggs, then chopped them, added corn to them. Took a pack of surimi sticks from the fridge and opened it… I immediately smelled the terrible smell of fermentation of spoiled product. I threw the package away and went to the freezer for another one. Despite the greater degree of cooling, upon opening it was clear that this pack was also spoiled.
I felt very disappointed and immediately decided to return the products. I put them back in the “Rimi” bag and headed back to the store. The store employees spoke English very poorly, as did I Estonian. I had to speak Russian. I explained the situation, showed the receipt and handed the bag to the employee. She took it, looked at it, smelled it and, suppressing the urge to vomit, admitted that the product was spoiled. She offered me a refund or similar product. But I explained the situation with the disease, that other similar products do not suit me, that I have already used some of the products that do not make sense without the main ingredient, and that I will just throw them away. I also explained that I spent time on two trips to the store, on cooking dinner, and that I no longer have time to cook anything else (it was already around 20:00). The only thing I want is for the product to be replaced with the same that is not damaged, so that I finish cooking and we forget about this horror. The woman began to show disrespect and began to openly laugh at me. She told me to go look for a replacement product myself, and if I find one with a different date (these were good until August), then it will be possible to exchange, and if this is the only date, then they are also probably spoiled (in the customer hall’s  fridge)!
So I went looking. There were still about 5 packs. One of them really had a different date. Until 05.24. It expired three months ago… The others were the same until August.
I returned to the employee. She was just throwing my product into some sink while showing her displeasure. I said about the expired product, said that the others are the same and that I am not satisfied. She again offered a refund for 2 packs of surimi sticks. I said that I was not satisfied with a simple refund, repeated that I had wasted a lot of time and was left without a normal dinner. Instead of checking whether the product is available in your other stores or providing some other adequate solution she began to offer some nonsense, more openly mocking me. She again offered other products that may contain gluten. Then she asked me if there were such sticks in the “Prisma” store. I said that I don’t know and I also don’t know where the nearest one is. She told me to look it up on the internet!!! I said I don’t have time for that. After which she said she makes great sushi and offered to make me sushi(???) while continuing to make fun of my situation and taking my illness as some kind of stupid joke. I told her she was laughing at me. She denied.